Terms and Policies

Last updated: 1 December 2025

By using our website, booking system, or attending in‑studio services, you agree to the following terms. Happy Aura Swedish Massage & Reflexology complies with the UK GDPR, the Data Protection Act 2018, and the professional standards of the Federation of Holistic Therapists (FHT).

1. Privacy Policy

Happy Aura Swedish Massage & Reflexology ("the Company") collects, uses, and protects personal data in accordance with the UK GDPR and the Data Protection Act 2018. We act as the data controller.

1.1 Contact details

Business name: Happy Aura Swedish Massage & Reflexology
Registered address: 70 Mallards Road, Bursledon, Southampton, SO31 8LQ, United Kingdom
Data protection contact: Samantha Foroozandeh (Owner / Therapist)
Telephone: 07790 006664
Email: Contact via website form or telephone only
Data Protection Officer: Not appointed (small business exemption – UK GDPR, Article 37(2))

1.2 Data we collect

CategoryExamples

IdentityName, date of birth (if relevant for treatment)

ContactTelephone number, postal address (for confirmations or gift vouchers)

Health (special category)Medical history, allergies, pregnancy status, pressure preferences

BookingAppointment date and time, service type

TechnicalIP address, device type, browser (anonymised analytics)

MarketingConsent for wellbeing tips (opt‑in only)

Children: No data is collected from anyone under 18. All services are for clients aged 18 and over only.

1.3 How we collect your data

Directly from you (booking forms, consultations, telephone, text, in person)
Automatically via essential and analytics cookies (Google Analytics – anonymised)
Via secure, UK‑based, GDPR‑compliant payment processors

1.4 How we use your data

PurposeLawful basis

To book and manage appointmentsContract – Art. 6(1)(b)

To deliver safe, tailored treatmentsExplicit consent – Art. 9(2)(a)

To process payments and gift vouchersContract / Legal obligation

To send reminders and aftercare adviceLegitimate interests (opt‑out available)

To improve the website or booking systemLegitimate interests (anonymised data)

To send marketing/wellbeing tipsConsent (opt‑in only)

To meet legal, tax and insurance obligationsLegal obligation

We never sell or rent your personal data.

1.5 Data sharing

Your information may be shared only with:

Booking and payment service providers (UK‑based, GDPR‑compliant)
Professional advisers (e.g. accountant or insurer) where strictly necessary
Legal or regulatory authorities where required by law

International transfers: We do not transfer personal data outside the UK or EEA.

1.6 Storage and security

Retention periods

Health and appointment records: 7 years after your last visit
Marketing consent records: until consent is withdrawn
Technical/analytics data: maximum 26 months

Security measures

Encrypted digital storage
Locked physical records
HTTPS‑secured website and booking system
Restricted access to personal data
Regular checks of data handling practices

Any data breach posing a risk to individuals will be reported to the Information Commissioner’s Office (ICO) within 72 hours.

1.7 Your rights under UK GDPR

RightHow to exercise it

AccessTelephone or text 07790 006664 – response within 1 month

RectificationRequest updates during consultation or by contacting us

ErasureSubmit a written request (subject to legal retention rules)

Restrict processingAsk us to pause use during a dispute

Data portabilityRequest booking/contact data in CSV format

ObjectOpt out of marketing at any time

Withdraw consentAt any time (does not affect prior lawful use)

If you are not satisfied with our response, you can complain to:
Information Commissioner’s Office (ICO) – ico.org.uk | 0303 123 1113

1.8 Cookies

Essential cookies: Required for site and booking functionality (no consent needed)
Analytics cookies: Google Analytics (anonymised). You can disable via browser settings
Full details are provided in the cookie banner on our website

2. Terms of Service

By booking or attending a treatment, you confirm that:

All treatments are strictly professional, therapeutic and non‑sexual
You are 18 years or over and in suitable health for treatment
You will disclose all relevant medical information during consultation
We may refuse or end a session if it is unsafe, inappropriate, or information has been withheld
All content (text, images, logos, branding) is the property of Happy Aura Swedish Massage & Reflexology
Sessions are one‑to‑one with Samantha Foroozandeh in a private, hygienic studio

3. Booking and Cancellation Policy

All appointments must be pre‑booked (no walk‑ins)
Confirmation is sent via text or email

Cancellation and rescheduling

48 hours or more: No charge
Less than 24 hours: £20 charge
No‑show: Full treatment fee charged

Cancellations can be made by replying to your confirmation message, texting 07790 006664, or using the website contact form.

4. Payment and Refund Policy

Payment is due at time of booking (online) or on arrival (cash or card)

Refunds

More than 48 hours’ notice: Full refund
Late cancellations: Refund minus £20 fee

Gift vouchers are non‑refundable and valid for 12 months from purchase.

5. Gift Voucher Terms

Available online or in‑studio
Posted via Royal Mail First Class within 24 hours
Valid for 12 months from the issue date
Non‑transferable once used
Lost or damaged vouchers: £10 re‑issue fee
Redeemable only against listed services

6. Health & Safety Policy

We maintain high hygiene and safety standards at all times.

Therapist procedures

Clean professional uniform
Treatment area thoroughly cleaned and reset between every client
All surfaces disinfected using professional‑grade sanitation products
Fresh linens and towels used for every client

Client requirements**

Wash hands on entry
Follow any reasonable hygiene guidance given on arrival
Arrive on time and in good health

Contraindications – no treatment provided if you have:

Fever or flu‑like symptoms
Open wounds or skin infections
Recent surgery (within 6 weeks unless medically cleared)
Deep Vein Thrombosis (DVT)
Intoxication (alcohol or drugs)

7. Complaints Procedure

We aim to resolve any concerns quickly and professionally.

Raise your concern with Samantha during or after your session
Submit a formal complaint via text (07790 006664) or the website contact form
Acknowledgement within 48 hours
Full response within 7 working days

If unresolved, you may escalate to:

Federation of Holistic Therapists (FHT) – fht.org.uk
Information Commissioner’s Office (ICO) – for data protection issues only

Contact Us

📞 07790 006664
🌐 www.happyauramassage.com/contact

Policies are reviewed annually or when required by law.